Kohaletoimetamise ja kohaletoimetamise poliitika

Kohaletoimetamise ja kohaletoimetamise poliitika

Last updated: May 2026

This Shipping & Delivery Policy forms part of our Terms and Conditions (“Terms”) and should be read alongside them:
https://commodityfragrances.eu/pages/terms-and-conditions

Please review this policy carefully before placing an order, as it applies to all purchases made with us.

Shipping Options
We offer Standard and Expedited shipping options. In some cases, a third-party supplier may manage inventory and be responsible for fulfilling and shipping your order.

Standard Shipping
Free on orders over €135
For orders €135 and under, rates vary by shipping zone
Estimated delivery: 2–5 business days (excluding processing time)

Expedited Shipping
€15–€20 depending on shipping zone
Estimated delivery: up to 2 business days (excluding processing time)

If you select expedited shipping, we will follow up after your order is placed with any additional shipping details.

Please see the full breakdown of our shipping rates below.

Tsoon 1: Saksamaa ja Madalmaad:

Ekspress

Standard

Alla 135€ 		15,00€

5,50€

135€ ja rohkem 		15,00€ Tasuta

 

Tsoon 2: Austria, Belgia, Prantsusmaa, Iirimaa, Itaalia, Portugal ja Hispaania:

 
Ekspress

Standard

Alla 135€ 		15,00€

6,50€

135€ ja rohkem 		15,00€ Tasuta

 

Tsoon 3: Bulgaaria, Horvaatia, Küpros, Tšehhi Vabariik, Taani, Kreeka, Ungari, Poola ja Slovakkia:

 
Ekspress

Standard

Alla 135€ 		20,00€

8,50€

135€ ja rohkem 		20,00€ Tasuta

 

Zone 4: Estonia, Finland, Latvia, Lithuania, Luxembourg, Romania, Slovenia, Sweden, Switzerland:

 
Ekspress

Standard

Alla 135€ 		20,00€

10,00€

135€ ja rohkem 		20,00€ Tasuta

 

Kõik toodete tarnimiseks antud ajad ja kuupäevad on esitatud heas usus, kuid on siiski vaid hinnangulised.

* Pange tähele, et saadetised saartele ja Iirimaale võivad täiendavate transiidinõuete ja logistika tõttu olla pikema tarneajaga.

ELi ja Ühendkuningriigi tarbijate jaoks: see ei mõjuta teie seadusjärgseid õigusi. Kui ei ole konkreetselt märgitud, kajastavad eeldatavad tarneajad kõige varasemat saadaolevat tarnet ja tarned tehakse 30 päeva jooksul pärast teie tellimuse vastuvõtmist. Lisateabe saamiseks vaadake meie tingimusi.

Where do you deliver?

We deliver to most countries within the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

*Due to customs regulations, we no longer ship to the Canary Islands or Malta. 

How can I cancel my order or change my shipping address?

Please note that orders begin processing shortly after they are placed, and our system does not pause fulfillment while requests are reviewed. Once an order has begun processing for shipment, we are unable to make changes, including address updates or cancellations, and cannot place orders on hold.

Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as,Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.

Once an order has been processed, we are unable to change the shipping address or reroute the package. We do recommend reaching out to the carrier. They may be able to assist with rerouting the package or by marking it as “Return to Sender.” While we are unable to guarantee that an address change can be made once the shipment is in transit, this is typically the most effective option after processing has begun

Please contact our customer service team should you have any questions.

What should I do if my order is marked delivered but I haven’t received it?

 If your order is marked as delivered but cannot be located, please contact Customer Service within 7 business days of the delivery date.

Before reaching out, please:
-Wait 1–2 business days, as carriers may mark items as delivered before they arrive
-Check with anyone at your address, neighbours, your safe place, or your local post office
-Review your tracking details, including any delivery confirmation or photo
-If a signature was required, please confirm whether the name shown matches someone at your address or nearby.

We rely on the same tracking information provided by the carrier. For additional details, please review your tracking on the carrier’s website. As all orders are shipped via our fulfilment partner, we may require additional information to proceed with a claim or investigation with the relevant carrier. You may be asked to complete a Denial of Receipt form and provide details such as the contents of your order.

Orders confirmed lost or undelivered are eligible for replacement only. Reshipments must be sent to the original shipping address and are considered final sale.

By accepting a replacement, you waive the right to a monetary refund. If the replacement is returned, store credit will be issued instead.

Kas tarnite rahvusvaheliselt?

Me ei paku rahvusvahelist laevandust. Kui te ei näe oma riiki ülalpool loetletud, külastage palun meie rahvusvahelist lehekülge: www.CommodityFragrances.com

Kas on muid saatmispiiranguid?

Tellimusi ei saa saata P.O. kastidesse ja/või APO/FPO aadressidele

Tellimused pannakse teele ainult tööpäevadel, ehk esmaspäevast reedeni

Mis juhtub, kui minu tellimus hilineb?

Kui kohaletoimetamine hilineb mingil põhjusel, anname teile sellest esimesel võimalusel teada ja anname teile infot ka muudetud hinnangulisest tarnekuupäevast.

ELi ja Ühendkuningriigi tarbijate jaoks: see ei mõjuta teie seadusjärgseid õigusi. Lisateabe saamiseks vaadake meie tingimusi.

Kuidas saate meiega selle poliitika osas ühendust võtta?

Kui teil on veel küsimusi või kommentaare, võite meiega ühendust võtta: