Tagastuspoliitika

Tagastuspoliitika

Last updated June 13, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Kõik tagastused tuleb postitada postitempliga neljateistkümne (14) päeva jooksul alates tarnekuupäevast. Kõik tagastatud esemed peavad olema uues ja kasutamata seisukorras, millele on kinnitatud kõik originaalsildid ja sildid.

*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (e: customerservice@sephora.com) or our New York City Store  (e:113crosby@commodityfragrances.com).

Tagastamise protsess

Pange tähele, et vastutate kõigi tagastamise saatmiskulude eest.

To start a return, please reach out to customer service so that we can provide you with the return authorization and address.

Once confirmed, we strongly recommend that you use a trackable method to mail your return. If our warehouse cannot locate your return and you do not have a tracking number for verification, we will be unable to issue a refund or credit.

Preemiad

Tagastades mis tahes ostu, mille puhul olete lunastanud või teeninud mis tahes liiki Commodity.Circle preemia (punktid, soodustused, tasemestaatus jne), kaotate automaatselt selle preemia.

Toetused

Kui oleme saanud teie tagastuse ja kontrollinud teie eseme seisukorda, töötleme teie tagastuse. Palun arvestage tagastuse töötlemiseks vähemalt kümme (10) päeva alates toote kättesaamisest. Tagastuste ilmumine teie krediitkaardi väljavõttele võib võtta 1-2 arveldustsüklit, sõltuvalt teie krediitkaardifirmast. Me teavitame teid e-posti teel, kui teie tagastamine on läbi viidud.

Tasuta saadud ja/või koos ostuga kingitud esemeid ei tagastata. 

Erandid   

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.

If you have received a damaged, defective, or incorrect item, please email us and include

•  Details of your request

•  Your order number

•  Name on the order

•  Email used to place the order

•  Photo and/or video clearly showing the issue

*Please photograph or record the product on a clean, flat surface with the issue clearly visible. This helps us resolve your order and improve future production.

Our fragrances are housed in glass bottles—please handle them with care.

"DELIVERED" BUT NOT RECEIVED OR INCOMPLETE PACKAGES

Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement for the missing items. By agreeing to receive this replacement for the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.

Küsimused

Kui teil on küsimusi meie tagastamispoliitika kohta, võtke meiega ühendust aadressil:
customerservice@commodityfragrances.eu.